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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Debby Gillis

August 7, 2025

1  out of  5
rating by Debby Gillis
"State Farm customer service gave me his name. After seeing his 5 star rating I decided to call his office at 9:30 am. I explained to person on phone that I wanted to change my agent.He was with a client and I was told he would get back to me before end of day. I did not hear from him so I called 45 minutes before closing and left a message. That was 3 days ago and still no return call. I am questioning the 5 star rating. I guess after almost 40 years with State Farm my business with this agent does not matter. I read the reviews again and noticed they were about office staff and not so much about him. Shame on Josh."
We responded:
"Hi Debby, I’m truly sorry for the frustration this experience has caused you. Your business and time matters, whether you’ve been with State Farm 40 years or 40 days. This week it sounds like we missed the mark. We do our best to return calls promptly and set the right expectations. Unfortunately I was with clients at the time of your call and have been in and out of the office. For that reason I have a team in place to answer questions when I’m not available. I would like to clarify the situation on our end. Our office does not handle agent transfers directly as that is processed by your current agent or State Farm’s corporate team. Yes, many of the reviews are of my team and that’s by design. I make sure they run the office when I’m not there because they are an extension of me and the service I strive to provide every day. Again I would like to apologize for your experience. I have notified your current agent to contact you to help correct the situation. Thank you! "
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Christian Jayden

July 16, 2025

5  out of  5
rating by Christian Jayden
"Outstanding service and really helpful agency. A lot of other insurance companies don’t take the time to really tailor a quote and answer questions. The agents at Josh Magana did and I’d recommend them to anyone."
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Norelys Ramirez

July 3, 2025

5  out of  5
rating by Norelys Ramirez
"Would really recommend people to come get their insurance here. Betsy has been such a great help to me when it comes to my insurance but i love how good she was a running everything down and took her time to explain everything. Will be most definitely recommending this place to family and friends."
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Daisy S

June 19, 2025

5  out of  5
rating by Daisy S
"All the staff was helpful and nice.Jocelyn was also great."
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Elim Leyva

June 17, 2025

5  out of  5
rating by Elim Leyva
"En lo personal está es la mejor oficina de seguros que e tenido gracias por ser unas personas tan atentas y claros al momento de hablar de las pólizas de seguro.si andan buscando dónde asegurar su auto ellos son los indicados."
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Larry Kierstead

June 11, 2025

5  out of  5
rating by Larry Kierstead
"Absolutely great, very nice staff and the agent is top shelf, gave me a quote that was very good, and saved me a few bucks, I highly recommend them! And they're the best ins agent I've had since coming to Vegas in 2007"
We responded:
"Larry, thank you for your kind words! It has been a pleasure to be your State Farm agent. My office is here for you whenever you need us most and I look forward to continuing our relationship for years to come!"
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Danielle Citrangolo

May 22, 2025

5  out of  5
rating by Danielle Citrangolo
"Excellent service , Andrea was so helpful ! Thank you ! And my insurance is so much cheaper !!"
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Mayra Acosta

May 8, 2025

5  out of  5
rating by Mayra Acosta
"Great customer service"
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Ian Mk

May 2, 2025

5  out of  5
rating by Ian Mk
"Good service super helpful agent thank you Betsy Flores state farm agent 5 star"
We responded:
"Ian, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Jenifer Aguilar

April 26, 2025

5  out of  5
rating by Jenifer Aguilar
"Muy bien atendida , con las personas que trabajan hay se las recomiendo super amable y paciencia con uno"
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tanya johnson

March 14, 2025

5  out of  5
rating by tanya johnson
"I am very impressed with the high level of customer service and professionalism that I received from both Bessie and Andrea at the Nellis/Lake Mead office. I would definitely recommend both."
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Alicia T

February 28, 2025

5  out of  5
rating by Alicia T
"They are always professional and makes my experience smooth and easy. Highly recommend them to anyone."
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Raymund Aguilar

February 28, 2025

5  out of  5
rating by Raymund Aguilar
"Representative Betsy Flores is so Nice and Knowledgeable. Go to this office for your Auto, Home & Health Insurance needs."
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Tony Marchev

February 27, 2025

5  out of  5
rating by Tony Marchev
"Very impressed Andrea is the most professional Insurance agent I have experience very efficient the best"
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Churro - Clash royale

February 25, 2025

5  out of  5
rating by Churro - Clash royale
"Easy experience setting up life insurance"
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rsmxxv310

February 13, 2025

5  out of  5
rating by rsmxxv310
"Just started my policy which was simple and quick. A week later an agent contacted me to do a follow up incase I had any questions or concerns and was very polite"
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Esmeralda Rivera Aviles

February 11, 2025

5  out of  5
rating by Esmeralda Rivera Aviles
"Miss Flores was very quick and helpful. Gave us Various quotes. She's a Hustler. Thank you."
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Drew Gonzalves

February 11, 2025

5  out of  5
rating by Drew Gonzalves
"Josh’s office is very knowledgeable and professional, and they offer great rates for great coverage. I would recommend their office to anyone looking for new insurance"
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Douglas Sorro

February 11, 2025

5  out of  5
rating by Douglas Sorro
"Betsy, was extremely helpful she did a great job providing me service today. 🙂"
We responded:
"Thank you for the wonderful review, Douglas! Andrea is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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oscar heredia

February 5, 2025

5  out of  5
rating by oscar heredia
"100% recomendado el personal muy amable y servicial gracias 🙏"
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Roxz_24

February 4, 2025

5  out of  5
rating by Roxz_24
"Excellent customer service. Highly recommend it They answer fast when you call them and they have courtesy calls as a reminder for your payment😊"
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Jacqueline Betancourt A

January 30, 2025

5  out of  5
rating by Jacqueline Betancourt A
"Betzy and Andrea are always friendly and willing to help with any questions I might have. Office is super clean and no wait time. Thanks so much :)"
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Abraham Nuno

January 30, 2025

5  out of  5
rating by Abraham Nuno
"Betsy Flores was very helpful. She's the best, friendly and knowledgeable. I highly recommend her to anyone looking for an insurance agency that puts customers first."
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Bathsheba Maalouf

January 27, 2025

5  out of  5
rating by Bathsheba Maalouf
"Andrea, Betsy and Josh are professional, kind, efficient and ABSOLUTE ANGELS!!! THANK GOD FOR STATE FARM INSURANCE!😇"
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Claudia F

January 25, 2025

5  out of  5
rating by Claudia F
"This location has a great team, Andrea was very helpful, she helped me with all my different policies. They all speak Spanish. Todos hablan español y son muy amables, sigo con State Farm porque me da los mejores precios tambien."